Perfect Stay: Check-ins Made Effortless with Tapkey & Mews

In the fast-paced world of short-term rentals, efficiency and convenience are key. For businesses like Perfect Stay in Antwerp, offering a smooth and hassle-free guest experience is non-negotiable. That’s why they turned to the power of smart technology to streamline their operations and make their guests’ stays as effortless as possible. With the integration of Tapkey’s smart locks and Mews’ property management system, Perfect Stay has completely reimagined the check-in process, automating everything from access to security, and ensuring guests enjoy a modern, frictionless stay. Here’s how they did it.

About Perfect Stay

Perfect Stay is a vacation rental company based in Antwerp, offering stylish, fully-equipped apartments for tourists. They focus on providing guests with a seamless, high-quality stay, combining comfort, convenience, and modern technology. To make their operations more efficient and provide an even better experience for their guests, Perfect Stay has embraced smart technology.

How Perfect Stay Set Up Their Smart Lock System

Perfect Stay uses four Tapkey smart locks across their rental apartments in Antwerp. Instead of traditional keys, they use smartphones or other digital credentials to unlock doors. These locks are primarily used by guests and the cleaning staff, with the number of users fluctuating based on the bookings. The integration of Tapkey into their operations was straightforward, and they’ve seen immediate benefits.

Streamlining Operations with Tapkey and Mews

Perfect Stay integrated Tapkey with their property management system, Mews, to make everything run more smoothly. Mews is used for managing bookings, while Tapkey’s smart locks handle guest access. The integration between the two systems allows guest access to be automatically set up.

Here’s how it works in practice:

1. Guest Check-in: A few days before arrival, guests receive an email with all the details about how to access the apartment using the Tapkey lock. This means guests don’t need to worry about picking up physical keys or waiting in line at a reception desk.
2. Staff Access: Perfect Stay’s cleaning staff also use Tapkey to get into the apartments. They receive access permissions directly from the system, ensuring that only authorized people can enter the property.
3. No More Manual Work: The integration has reduced the need for Perfect Stay to manually send out emails or manage access codes. Everything is done automatically, saving them time and ensuring that the process runs smoothly every time.

“The setup was super simple, and we were up and running in just 30 minutes,” says the team. “It’s a real time-saver and makes everything much more efficient.”

Why This Integration is So Effective

By using the combined system, Perfect Stay has fully automated the check-in process. Guests now receive an email with detailed instructions about the lock system a few days before they arrive, making their arrival seamless and contact-free. The staff also benefits from easy access to the properties without needing to manually handle keys or access codes. The Tapkey-Mews integration has made day-to-day tasks at Perfect Stay much more efficient. The most significant benefit has been the elimination of manual email communication about the lock system. 

“Everything is even better automated,” says the team, highlighting how this process has saved them valuable time.

By combining Tapkey’s smart locks with Mews, Perfect Stay has created a smooth, secure, and fully automated process for managing guest access. Guests appreciate the convenience of being able to check in on their own time, while staff can easily manage the apartments without worrying about keys.

A Future-Forward Solution

For other rental businesses, Perfect Stay highly recommends the Tapkey-Mews integration, giving it a perfect 10/10 rating. “We would absolutely recommend it to others in our industry,” they say.

Thanks to this integration, Perfect Stay has not only improved the security and ease of managing their apartments but also set itself up for future success in the competitive short-term rental market.