Join Our Team

Customer Tech Support (m/f/d)

Full-time | Vienna (with option to work from home)

Do you love tech? So do we. We are currently looking for a talented communicator with a passion for technical products. We can offer you the unique opportunity of growing alongside our smart team to become a global leader in a rapidly expanding business field. Would you like to become part of our mission?

Tapkey has extremely ambitious goals. Our patented technology platform turns smartphones into a secure key for doors, cars, boxes and more. One of the USPs of our cloud-based system is its unique integration capabilities via SDK and API. Our success is based on the pooling of expertise together with a number of leading providers in diverse areas such as car access or building security.

Your tasks

  • You are the voice of the company. You are the contact person to support and respond to inquiries of our customers and integrators.
  • Draft solutions. You ensure that no queries remain unanswered in our support systems. If necessary, you involve other colleagues in problem-solving to ensure queries are answered.
  • Cross-team collaboration. You support the sales and marketing departments with your knowledge.
  • Improve our product. You continuously improve our products by deriving requirements for our products and from products while supporting queries.
  • Facilitate processes. You support the optimization of our process by implementing ideas successfully.
  • Excellence-focused. You are motivated to provide an outstanding customer experience for our partners and customers.

You will fit in perfectly if

  • You have a Bachelor/HTL degree.
  • The satisfaction of customers and partners is extremely important to you.
  • You love tech and if you have positive communication skills in German and English.
  • You like to get to the bottom of things and think outside the box to understand connections.
  • You already have experience in customer-facing roles in tech companies.
  • You are organized and able to document newly acquired knowledge while consistently working through open issues.
  • You have the drive to make the world a better place with extraordinary and efficient solutions.

What Tapkey offers you

  • A variety of tasks and an innovative working environment
  • An employee participation program and a crucial role in a growing company
  • Independent work with the freedom to help shape the organisation
  • In non-coronavirus times: weekly fitness training in the office
  • Joint activities: hiking, business runs, wakeboarding and much more
  • A cool team with short lines of communication and a relaxed atmosphere

What your day will look like?

  • 70% - First level support to our customers, integrators & partners
  • 20% - Collaboration with our marketing & sales team
  • 10% - Evaluation & conception of product ideas

Apply now!

Send your application to Mona Bauernfeind at mona@tapkey.comThis should include your CV and motivation letter answering why you think you are suitable for this role. She will contact you directly.

We offer a compelling salary for a convincing performance! With appropriate experience and qualifications, the salary will increase above the basic wage outlined in the collective agreement.