FAQ

This is a selection of frequently asked questions. Please visit our help center for further helpful information about the Tapkey App and electronic locks.

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$TITLE: How Can I Grant Access?$TITLEEND$

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There are different possibilities to grant access. You can assign smartphone keys via email for recipients to open Tapkey locks with their smartphone. Alternatively you may issue NFC Tags, Cards or Stickers. Use the Tapkey App to easily programme these transponders.

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$TITLE: What Happens If I lose my Smartphone?$TITLEEND$

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No obstacles: You simply take a new phone (or temporarily borrow your neighbour’s phone), login with your account and immediately have access to your personal keyring again.

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$TITLE: Can I Use my Smartphone for Tapkey Smart Locks?$TITLEEND$

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Tapkey uses two different technologies: NFC (Near Field Communications) and BLE (Bluetooth Low Energy). Depending on the product Android Phones and/or iPhones are supported. Alternatively you can always use NFC Tags, Cards and Stickers. Here you find a list of tested smartphones.

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