Tenants view their offices and shared workspaces as a service and expect more from their places of work than they ever did. Hence, it’s worthwhile for landlords to spend some time thinking about tenant experience. According to the tenant experience gap report by Building Engines, 80% of property teams plan to spend at least half of their time improving tenant experience in the next year. And what’s the quickest way to a tenant’s hearts? Right, through the phones in their pockets. Not surprisingly, the number of tenant experience apps is growing and growing. They have become the essential new weapon for landlords to differentiate their assets.
But not all tenant experience apps are created equally. They are providing a wide range of available features and seamless integrations of third-party platforms. We’ve had a look at some of them and summarised the features that seem to be indispensable. The outcome: Four categories in order to revolutionise the way office environments are utilised, improved and built.
1. Community Engagement
Building a solid and central community for communications is essential for a happy office and building. So never miss a beat in your building with push, text and email notifications. Most of the apps have a forum, where personal messages can be sent and received. You want to share some important information? Maybe the elevator is not working or you want to remind them of an upcoming event? Just push an instant notification to keep the occupants up-to-date. Streamline management-resident communication to a single interface.
2. Digital Services
Providing great tenant service involves more than simply completing work orders. It includes digital tenant handbooks, or resource scheduling as well. This functionality allows you to track and coordinate amenity bookings and reservations at your office or building. Especially shared workspaces appreciate this feature. It allows tenants to access real-time availability, reserve specific rooms or desks and pay on demand. Many apps also offer mobility services that include real time insights in parking availability, bicycle or car sharing. No lost sticky notes. No double booking.
Another important feature to boost the tenant experience is: online payments. Everything is done online these days. This makes paying and collecting dues quick and easy. No checks. No running around. Providing the flexibility of online payments helps property managers get more payments on-time, but also simplify a tenants life.
Security is a growing concern today amongst communities and should be an integral part of every tenant experience app. This includes for example access control. Mobile access control simplies the access management process. Due to tenant experience apps’ integrations with access control systems, tenant can easily access buildings, rooms and areas by tapping the phone to the located access reader or unlocking it via Bluetooth. It allows landlords to authorise access grants and tenants to enter doors with just one click.
Maintain asset value! That’s why most apps give property managers the tools they need to better plan maintenance works and repairs, notifying tenants when a problem is solved. Preventative property maintenance and inspections are essential. Sounds trivial, but the maintenance aims to keep the tenants happy and also attract new tenants. Having all maintenance requests in one place, simplifies a property manager’s and tenant’s life. Stop juggling emails, texts and calls. With such features it’s easier to keep a property in safe and habitable condition.
Efficiency Never Felt So Good
With new developments in technology, property managers or landlords can connect tenants with their buildings in a way that makes their working lives more comfortable, convenient and productive. Although these platforms serve many useful functions, property managers often struggle to get tenants to download the app, and struggle even more to get them to use it every day. By partnering with a mobile access control platform, tenants have to use their phones to gain access to buildings. Integrating mobile access control into these platforms streamlines tenants’ entry into the space they want to use, and help buildings engage their occupants across multiple channels.